Issue - meetings

Local Government and Social Care Ombudsman Annual Report Analysis 2020-21

 

 

Meeting: 14/09/2021 - Cabinet (Item 27)

27 Local Government and Social Care Ombudsman Annual Report Analysis 2020-21 pdf icon PDF 1 MB

Decision:

RESOLVED: Cabinet;

1.     Noted the contents and recommendations of the Ombudsman’s reports

 

REASONS: It is good practice to note the findings and recommendations of the Ombudsman and support their implementation across Council services, in order to improve customer experience, value for money and outcomes for residents.

 

ALTERNATIVE OPTIONS: None

 

CONFLICTS OF INTEREST DECLARED AND DISPENSATIONS GRANTED: None

Minutes:

At the Chairman’s invitation Councillor Mike Hallam presented the report, copies of which had been previously circulated.

Councillor Bob Purser noted that the report had not highlighted what the council had learned from previous complaints.  

 

RESOLVED: That Cabinet; noted the content and recommendations of the Ombudsman’s reports